Terms & Policies
TERMS AND CONDITIONS
StalkBae's returns and exchange policy gives you an option to return or exchange items purchased on StalkBae for any reason within the specified return/exchange period (check the product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
StalkBae's returns and exchange policy gives you an option to return or exchange items purchased on StalkBae for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
- Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of StalkBae credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
Doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on StalkBae for same or different sizes of same style or for any other item of the same or different value from StalkBae within the specified exchange period subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
- Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. footwear must be packed in the original shoe box).
- Under Exchange Policy,
- a) If you choose to exchange the item purchased by you on StalkBae within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
- b) If you choose to exchange item purchased by you on StalkBae for any other item of the same or different value from StalkBae. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
- c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate the difference in amount of original and exchanged item which will be payable by you or refundable by StalkBae as the case may be, for an exchange.
- d) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Exchanges are only allowed for pincodes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non-returnable products/categories cannot be exchanged.
10) StalkBae shall reserve the right to restrict the exchange of the items purchased on StalkBae if a customer in any way breaches or misuse this policy, as determined in StalkBae’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) StalkBae will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, StalkBae would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
Restrictions in Shipping
There is a restriction on the shipping of those items that have been informed to us by the delivery company, which have been restricted or even banned. Examples of these products may be currency, animals, drugs, narcotics, arms and ammunition, bullion, stones, precious metals, pornography material, etc.
The cut-off times for dispatching an order are provided in the form of guidelines and they cannot be held accurately. Sometimes order delays can occur owing to delays via payment gateways. While we ship the order within 72 hours of it being placed, delays may occur in certain unforced circumstances, which are usually from the manufacturer’s end. The estimated delivery time commences from the date of dispatch and they need to be taken as guidelines only. Any delays from the end of custom clearances are not our responsibility. Orders once dispatched cannot be redirected.
Domestic orders are shipped between 9:00 AM to 6:00 PM – Monday to Saturday. National shipping takes a maximum of 4 to 23 business days.
Shipping fee within India we charge Rs. 99. Free standard shipping on orders above 2500.
Full refund if you don’t receive your order. Street Style Stalk gives utmost importance to on-time delivery and unless the buyer verifies delivery of the product, money is not remitted to the seller.
StalkBae makes sure that the product ordered is covered under insurance from the time of its order to its delivery date. The moment you receive your goods and provide your receiving signature, the insurance of goods is passed onto you. This is how Street Style Stalk transfers the responsibility of the purchased product.
Taxation and Duties
Prices of a product are inclusive of taxes and duties within India. All international deliveries are dispatched as personal use items only. Customs duties are not the responsibility of the website. In case of any charges about custom duties, we shall inform the concerned customer regarding the same via email or telephone.
If you need to cancel your order, please send us an email at firstname.lastname@example.org within 2 to 3 workings day of placing the order from Monday to Friday between 10 AM- 6 PM.
Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.